Security & Compliance
Protecting your data and ensuring accuracy at every step of the print and mail process.
Our Security Controls
Plain-language overview of the controls we maintain to protect your data and ensure mail accuracy.
Encrypted Data Transmission
All data is transmitted via encrypted SFTP or our secure web portal. TLS 1.2+ encryption in transit, AES-256 at rest. No unencrypted file transfers accepted.
Role-Based Access Controls
Staff access is limited to the minimum required for their role. Production data access is logged and audited. Multi-factor authentication on all systems.
HIPAA-Ready Workflows
Documented procedures for handling PHI. Business Associate Agreements (BAAs) executed with healthcare clients. Staff trained on HIPAA requirements annually.
Facility Security
Controlled building access with badge entry. 24/7 camera surveillance across production and data areas. Visitor logging and escort requirements. Restricted production zones.
Barcode-Driven QA Process
Unique barcodes on every page track content through printing, folding, and inserting. Camera verification systems confirm correct matching. Page counts reconciled before and after every job.
Reconciliation & Reporting
Every job produces a reconciliation report: input counts vs. output counts, exceptions flagged, reprints documented. Clients receive this with every mail drop.
Data Retention & Purge Policy
Configurable retention periods per client. Default 90-day retention for reprint capability, followed by secure deletion. Custom retention schedules documented in service agreements.
Incident Response
Documented incident response plan with defined escalation paths. Notification procedures aligned with regulatory requirements. Post-incident review and process improvement.
Frequently Asked Questions
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Questions About Security?
Talk to our team about your compliance requirements and how we support them.